1800 RIO RIO(1800 746 746)
With Medibank, Rio Tinto gives you health cover that delivers great value to you and your family. Here’s how you can make the most of being a Medibank member.
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Finding a provider
If you choose one of the Rio Tinto Better Health Cover extras packages, you’ll get a percentage back on all recognised services (subject to limits – things like dental and optical – no matter which recognised extras provider you use. This is exclusive to Rio Tinto employees.
You could pay even less by choosing a provider from Medibank’s extensive Members’ Choice Network. We have negotiated on your behalf with the providers in our network, so you won’t be charged more than the agreed price.
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Making a claim
Claiming with Medibank is easy. If your health provider doesn’t process the claim on the spot, then you’ve got a range of options to choose from. Most extras can be claimed online or via our handy mobile app. For other services you’ll need to download a claim form and post it back to us with any accounts and receipts. How you get paid is up to you – either directly into your account or via a cheque in the mail.
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Going to hospital
Going to hospital can be daunting enough without unexpected bills. To avoid surprises, we’re here to help you prepare for your stay. You can call Medibank at any time on 131 680 to talk through what you need to know from your doctor and hospital.
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Access Support
Medibank Concierge provides preventative health assistance to help you prepare for, or recover from, a hospital stay or treatment. It’s our way of offering the extra support and care to Rio employees and their families, when they need it most. Things like our 24/7 Medibank Nurse, our hugely popular mobile heath apps, and the Health Hub, an online health resource packed with expert advice and information.
Exclusive support
If you’ve got any questions at all about getting more from your membership, call the dedicated Rio Tinto phone line on 1800 RIO RIO (1800 746 746)..